Effective Date: January 1, 2025
Last Updated: June 16, 2026
Spectrum Window Cleaning (“we,” Our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit www.spectrumwindowcleaning.com, use our website forms, interact with our chatbot, request an estimate, schedule service, subscribe to our communications, or otherwise communicate with us.
This Privacy Policy applies to information collected through our website, online forms, chatbot, email, text messaging, phone calls, voicemail communications, scheduling systems, customer relationship management (CRM) systems, and other business tools we use to provide our services.
We may collect the following types of information:
When you request an estimate, schedule service, contact us, subscribe to our newsletter, or communicate with our team, we may collect:
When you interact with “Crystal,” our AI chatbot, or any website form, we may collect the contents of your messages, form submissions, contact details, service questions, and related information needed to respond to your request or route your inquiry to the correct team member.
We may review chatbot transcripts and website form submissions to improve customer service, troubleshoot issues, respond to inquiries, and improve our internal processes. We do not recommend submitting sensitive personal information through the chatbot unless it is necessary for your service request.
When you visit our website, we may automatically collect certain information, including:
This information helps us improve our website, understand marketing performance, troubleshoot technical issues, and provide a better customer experience.
We may use personal information to:
When you provide your phone number to Spectrum Window Cleaning, we may contact you by phone call, text message, or voicemail about your inquiry, estimate, appointment, scheduling, service updates, billing, customer support, and related service matters.
If you separately consent to receive promotional communications, we may also send marketing text messages, phone calls, or voicemail messages about seasonal services, special offers, reminders, and promotions from Spectrum Window Cleaning.
Marketing consent is not required to purchase goods or services from us.
Message frequency may vary. Message and data rates may apply. You may opt out of text messages at any time by replying STOP. You may request help by replying HELP. You may also contact us directly to request that we stop sending marketing calls, text messages, or voicemail messages.
We maintain records of opt-in and opt-out requests to help ensure your communication preferences are honored.
Important SMS Privacy Note: We do not sell, rent, or share your mobile phone number, SMS opt-in information, or text message consent with third parties, affiliates, or lead generators for their marketing or promotional purposes. All categories of data sharing described in this Privacy Policy exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties for their own marketing or promotional purposes.
We may use service providers to help us send texts, calls, voicemail messages, appointment reminders, and other communications. These service providers may process your information only as needed to provide services to us and are not permitted to use your mobile information or opt-in consent for their own marketing.
If you subscribe to our email newsletter or otherwise agree to receive marketing emails, we may send you promotional messages, seasonal reminders, company updates, and service offers.
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting us directly.
We may still send non-marketing emails related to estimates, appointments, billing, service updates, customer support, or other business transactions.
We do not sell your personal information for money.
We may share personal information with trusted service providers who help us operate our business, including:
These service providers may access personal information only as needed to provide services to us and are expected to protect that information.
We may also disclose information:
Our website may use cookies, pixels, analytics tools, and similar technologies to understand website traffic, improve user experience, measure advertising performance, and support our marketing efforts.
Cookies are small files stored on your device. You can control cookies through your browser settings. If you disable cookies, some parts of our website may not function properly.
Some advertising or analytics tools may collect information about your interaction with our website and other websites over time. Depending on applicable law, this may be considered targeted advertising, sharing, or profiling. Where required, you may have the right to opt out of certain targeted advertising or tracking activities. To opt out of targeted advertising, you can adjust your browser settings or visit the Digital Advertising Alliance’s opt-out portal at aboutads.info.
We keep personal information for as long as reasonably necessary to provide services, maintain customer records, comply with legal and accounting obligations, resolve disputes, enforce agreements, honor opt-out requests, and operate our business.
Chatbot transcripts are retained temporarily to fulfill your service requests, troubleshoot technical issues, and analyze system performance, after which they are archived or deleted in accordance with our standard data schedules.
We may retain certain information even after a deletion request when required or permitted by law, including records needed for tax, accounting, legal, fraud prevention, warranty, dispute resolution, or compliance purposes.
We use reasonable administrative, technical, and organizational safeguards to help protect personal information from unauthorized access, disclosure, alteration, or destruction.
However, no website, internet transmission, communication system, or electronic storage method is completely secure. We cannot guarantee absolute security.
Depending on where you live and whether applicable privacy laws apply to our business, you may have certain rights regarding your personal information, including the right to:
To exercise a privacy right, contact us using the contact information below.
We may need to verify your identity before processing certain requests. We will not discriminate against you for exercising privacy rights available under applicable law.
You can opt out of SMS messages by replying STOP. You can unsubscribe from marketing emails by clicking the unsubscribe link in our emails.
Spectrum Window Cleaning is located in Missoula, Montana. Montana privacy law may provide certain rights to Montana residents when the law applies to a business.
Even if a specific privacy law does not apply to a particular request or business practice, we will make reasonable efforts to respond to privacy-related requests and honor communication preferences.
Our website and services are intended for adults and homeowners or property decision-makers. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete it.
Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or security of those third-party sites. You should review their privacy policies before providing information to them.
We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date at the top of this page.
If we make material changes, we will provide additional notice, such as placing a prominent notice on our website homepage or contacting you directly via email if the changes significantly impact how we handle your previously collected personal information.
If you have questions about this Privacy Policy, our data practices, or your communication preferences, contact us at:
Spectrum Window Cleaning
Missoula, Montana
Phone: 406-544-4289
Email: info@spectrumwindowcleaning.com
Mailing Address: PO Box 18027, Missoula, MT 59808
